Returns & Exchanges
At FRANKIE4, we want to ensure you find your perfect fit; that is why we offer a 30-day window for returns or exchanges on all unworn items in their original packaging. We are dedicated to providing a seamless experience so you can step out in comfort and style.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Choose Exchange or Refund
Select whether you would like a direct exchange for a different size, a store credit with a bonus incentive, or a refund to your original payment method.
Pack and Label
Securely pack your unworn shoes in their original box and attach the prepaid shipping label provided via our portal.
Drop Off and Track
Drop your package at any authorized shipping location and keep your tracking number handy while we process your request within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing