Frequently Asked Questions
Everything you need to know about your next favorite pair of shoes.
How do I find my perfect fit?
We recommend using our size guide located on each product page. Our designs often include our Sole Saver Pack™ which allows you to customize the fit to your foot width and volume.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please ensure the soles are clean and the box is undamaged to qualify for a full refund.
How long does shipping take?
Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-3 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
Are your shoes suitable for orthotics?
Yes, most of our styles feature a removable footbed, making them specifically designed to accommodate custom orthotics while maintaining a stylish profile.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and interest-free installment options like Afterpay and Klarna.
How do I care for my leather shoes?
To prolong the life of your footwear, we recommend using a leather conditioner every few months and avoiding direct exposure to water or high heat sources.